FAQ

Good questions.

Is this hemp or cannabis?
Purple Haze products are hemp-derived THCA flower and concentrates, containing less than 0.3% Delta-9 THC — compliant with the 2018 Farm Bill. They're intended for personal use only, not resale, and for adults 21+ only.
What's the difference between Daylight and Sundown?
Daylight strains are sativa-dominant and energising — meant for mornings, creativity, and social hours. Sundown is indica-dominant, designed for deep relaxation, sleep, and the quiet end of the day.
How do I read the lot number?
Every jar carries a 4-digit lot code (e.g. LOT 0142). This maps to a specific harvest batch with its own lab certificate of analysis. Enter the code at purplehaze.com/lab to see the full panel.
What are micros?
Micros are our smallest-format pre-rolls — 0.35g each, rolled from single-strain flower with no shake or trim. Ideal for a shorter, more controlled session.
How does Subscribe & Save work?
Select 'Subscribe' on any eligible product, choose a delivery cadence (weekly, bi-weekly, or monthly), and receive 30% off every order. Cancel or pause any time from your account.
Do you ship directly to consumers?
Yes. We ship directly to you via USPS and UPS — no dispensary or store visit required. We currently ship to 41 states; we're unable to ship to states where hemp-derived THC products aren't legal, or to military addresses (APO/FPO/DPO).
What states do you ship to?
We currently ship to 41 states via USPS and UPS. We're unable to ship to military addresses (APO/FPO/DPO) or to states where hemp-derived THC products aren't legal.
How long does shipping take?
Orders are processed within 1–5 business days (Monday–Friday, holidays excluded), with an average ship time of about 48 hours. Once your order ships, you'll get tracking by email — tracking updates can take 24–48 hours to refresh after the label is created.
Is my package discreet?
Yes. Every order ships in discreet packaging with nothing on the outside indicating the contents or brand.
What's your return policy?
Due to the nature of our products, all sales are final and we can't accept returns for personal preference. If your order arrives damaged or incorrect, email info@thepurplehaze.com within 72 hours of delivery with your order number and photos of the item and packaging, and we'll make it right.
Are your products lab tested?
Yes. Every batch is tested for potency and purity at two independent labs before it ships, and every lot number is tied to a public certificate of analysis (COA) you can look up.
What if my package is lost or stolen?
We recommend adding Package Protection at checkout, which covers lost, stolen, or damaged packages in transit and requires a signature on delivery. Without Package Protection, we're not responsible for packages once they're in the carrier's possession.